AEST Timezone Coverage
Expert Support
We provide Australian-based SAP Expert Support, extending global support models with AEST business hours coverage. Our service is designed to complement global AMS providers by delivering deep functional and technical expertise during the Australian working day—when local business users need it most.
Integrated Global Support Model
We operate as an extension of your global SAP support organisation, working within existing ITSM tools, governance frameworks, and escalation paths.
Level 2 & Level 3 Functional Support
Across Finance, Controlling, Logistics, Manufacturing, Asset Management, and Projects.
Technical Troubleshooting & Coordination
Working with Basis, security, integration, and development teams as required.
Incident & Problem Management
Root cause analysis, defect resolution, and coordination with global vendors and integrators.
Change & Enhancement Support
Supporting minor enhancements, configuration changes, and approved local improvements.
Ongoing Engagement with the Global Design Authority
Ensuring all fixes and changes align with the global template and release strategy.
Release & Regression Support
Supporting testing and validation for global releases, upgrades, and patches.
Operational Stability & Continuous Improvement
Identifying recurring issues, process inefficiencies, and opportunities to improve system usage and data quality.
With local consultants operating in AEST (8am–6pm), we provide seamless support coverage that reduces delays, improves response times, and ensures Australian users are supported by people who understand both SAP and the local business context.
Ready to discuss your requirements?
Get in touch with our team to explore how Entelsoft can support your Australian SAP operations.